Shipping Policy
Shipping Policy
Welcome to Spooky Soul Candle Co.! We're excited to get your order to you as quickly and efficiently as possible. Please review our shipping policy below to understand our shipping procedures, costs, and delivery times.
1. Shipping Locations
We currently ship to the following locations:
- Anywhere in the continental U.S.
2. Shipping Costs
Shipping costs are calculated based on your location, the weight of your order, and the shipping method you choose. Shipping options and rates will be displayed at checkout.
Free Shipping:
- Orders over $100 qualify for free standard shipping within the U.S.
3. Processing Time
All orders are processed within 3-5 business days. Please note that processing times may be longer during peak seasons or due to high order volumes. Orders are processed Monday through Friday, excluding holidays.
4. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Economy Shipping: [Estimated delivery time, e.g., 5-8 business days]
- Standard Shipping: [Estimated delivery time, e.g., 3-4 business days]
Delivery times are estimates and begin from the date of shipment, not the date of order. Delivery times may vary based on factors such as your location, weather conditions, and carrier delays.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order’s progress through the tracking link provided in the email.
6. Shipping Issues
If you encounter any issues with your shipment, such as delays or damaged items, please contact us at spookysoulcandles@gmail.com as soon as possible. We will do our best to resolve any issues promptly.
7. Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact us as quickly as possible. Once an order has been processed or shipped, changes and cancellations may not be possible.
8. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us at spookysoulcandles@gmail.com.
Thank you for shopping with Spooky Soul Candle Co.!